1. Who we are
Cycle Middle East ("Cycle ME", "we", "our", "us") is a creative production agency based at Villa 174, 1 Mohamed Rahim ST, Elyasmin 1, New Cairo, Egypt. We design, produce and deliver events, exhibition booths, media content and 3D design services across the Middle East and beyond.
If you have any questions about this policy, contact us at info@cycle-me.com.
2. What we collect
We collect only the information needed to respond to your enquiry and deliver our services. This includes:
- Information you give us directly — name, email, phone number, company and project details, submitted via the contact form, email or WhatsApp.
- Information collected automatically — pages you visit, IP address, browser type, referring site, and approximate location. We log this through our own page-view records and through third-party analytics (Google Analytics, Meta Pixel, TikTok Pixel and LinkedIn Insight Tag — only when those IDs are configured by us).
- Cookies and similar technologies — small files placed on your device to remember preferences, secure your session, and measure how the site is used.
3. How we use your information
We use the data we collect to:
- Respond to enquiries and prepare proposals or quotes.
- Deliver, manage and improve our services.
- Send transactional updates about projects we're working on together.
- Measure site performance and improve user experience.
- Comply with our legal obligations.
We will never sell your personal data. We will not send unsolicited marketing emails unless you've explicitly opted in.
4. Sharing with third parties
We share your information only with:
- Service providers who help us run the website and our business (e.g. hosting, analytics, payment processors). They are bound by confidentiality obligations.
- Legal authorities, where required to comply with law, court order or governmental request.
5. Cookies & tracking
This site uses cookies and similar tools for analytics and advertising effectiveness. You can disable cookies in your browser settings; some site features may not work as expected if you do.
6. Data retention
We keep personal data only as long as we need it for the purpose it was collected, or as required by Egyptian law. Contact form submissions are retained for up to 5 years for client-management purposes; you can request earlier deletion at any time.
7. Your rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct any inaccurate data.
- Ask us to delete your data, where we no longer have a lawful basis to keep it.
- Withdraw consent for processing you previously authorised.
- Object to processing for direct marketing purposes.
Send any of these requests to info@cycle-me.com and we'll respond within 30 days.
8. Security
We apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. No system is 100% secure — but we treat your data the way we'd want ours treated.
9. International transfers
Our primary servers are located in Egypt. Some of our third-party providers (e.g. Google, Meta) may process data outside of Egypt. By using this site you consent to such transfers where applicable.
10. Children's privacy
This site is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have, please contact us so we can delete it.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page indicates when the latest revision took effect. Continued use of the site after changes means you accept the revised policy.
12. Contact
Questions? Reach us at info@cycle-me.com or visit our contact page.